Returns

Goods may be returned within 28 days of receiving them for a refund. Any goods received by us after this period may not be accepted and may be returned to you.

Returns are charged at £3.50 if you use our label, which is deducted from your refund by us.

Goods must be returned in the condition they were received, unworn and in their original packaging.

You can create a returns label here which you can then drop off at your local post/sorting office or arrange a collection from your home.

You can also return goods to a Jake Shoes store, a refund will then be posted back to your original payment method.

YOUR RIGHT TO CANCEL

Your right to cancel an online order for goods starts the moment you place your order and ends 14 days from the day your goods are delivered to you, your nominated neighbour or your approved safe place. You must notify us of your right to cancel via email along with your order number.

You then have a further 14 days from the date you notified us you were cancelling your order to return the goods.

This does not affect your statutory rights.

EXCHANGES:

If you wish to exchange for a different item, please place a new order via our website and return your original item to us, this way you will receive your goods quicker, and we will refund your original order once it comes back to us.

Alternatively you can exchange an item in store for free, this can be done when you return the item to us.

FAULTY ITEMS: